Frequently Asked Questions
Everything you need to know about your next knitting or crochet project.
How long does shipping take for my yarn order?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you are in a rush to start your next project.
Will I receive the same dye lot if I order multiple skeins?
Yes, our team manually checks every order to ensure that all skeins of a specific colorway belong to the same dye lot. If we cannot fulfill your order with matching lots, we will contact you before shipping.
What is your return policy for unused yarn?
We accept returns on unused, unwound hanks and skeins in their original packaging within 30 days of purchase. Please note that custom-wound yarn is final sale.
Do you offer a yarn winding service?
Absolutely! We can wind any hanks purchased from our store into center-pull cakes for a small fee. Simply select the 'Wind my Yarn' option on the product page before adding to your cart.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.